Release Notes

Initial release of TicketFlow for HubSpot Service Hub.

Free Tier

• Idle ticket flagging with customizable escalation levels and time-based thresholds
• Color-coded escalation badges visible in list and board views
• Escalation audit notes logged on the ticket timeline
• Contact property sync (ticket status and last response date)
• Auto-assign on close for unowned tickets
• Stage-scoped monitoring with pipeline and stage filtering

Pro Tier

• Automated email follow-ups sent as the ticket owner
• Threaded replies via HubSpot Conversations API
• Team email signature support
• Time-in-idle tracking with elapsed duration
• Auto-clear idle flags on customer reply or stage change
• Customizable nudge and closure warning message templates

Platform

• 30-day free trial of Pro features for all new installs
• Stripe-powered billing with self-service subscription management
• Settings page inside HubSpot for all configuration
• Runs automatically every 15 minutes with no workflow setup required