TicketFlow monitors your HubSpot tickets for inactivity, flags idle tickets with visual escalation levels, and sends automated follow-ups — all without touching a single workflow.
Start Free TrialThere's no native way to see which tickets have gone quiet. Stale tickets hide in queues until customers escalate.
Workflow emails are contact-based. Ticket merge fields don't work in automated emails, and replies don't thread back to the ticket.
Ticket status and response dates live on the ticket record — they aren't available on the contact, so marketing workflows can't use them.
Customizable escalation levels with time-based thresholds (hours, days, weeks). Color-coded badges visible in list and board views.
Bridges the ticket-to-contact data gap by syncing ticket status and last response date to custom contact properties.
When an unowned ticket is closed, TicketFlow assigns it to the person who closed it. Clean records, no manual work.
Timeline notes logged each time a ticket escalates to a new idle level. Full history of when tickets went quiet.
Nudge and closure warning emails sent as the ticket owner, threaded directly in the ticket conversation. Customers see a personal reply.
Optionally appends your Help Desk channel's team email signature to every outgoing follow-up for a consistent, professional look.
Records when a ticket entered idle state and calculates elapsed idle time. See exactly how long tickets have been waiting.
Idle flags clear automatically when a customer replies or the ticket changes stage. Logs total idle time in a resolution note.
Connect TicketFlow to your HubSpot portal with one click. OAuth handles everything — no API keys or developer setup.
Set escalation levels, thresholds, and message templates in the TicketFlow settings page inside HubSpot. Takes under two minutes.
Every 15 minutes, TicketFlow scans your open tickets, updates idle flags, sends follow-ups, and syncs contact properties.
No. TicketFlow is completely self-contained. It runs on a schedule and uses its own settings page — no workflow configuration required.
TicketFlow works with HubSpot Service Hub Professional and Enterprise.
When enabled (Pro), TicketFlow sends an email reply threaded directly in the ticket's conversation. The customer sees a reply from their assigned rep — not from a generic system address.
Pro features (email follow-ups, auto-clear, time tracking) are disabled, but all Free features continue working. Your escalation levels and idle flags remain active.
Yes. You define the labels, time thresholds (hours, days, or weeks), and optional actions (nudge email, closure warning) for each level. There's no fixed limit on the number of levels.
TicketFlow uses OAuth 2.0 for authentication and only accesses the HubSpot APIs necessary for its features. Tokens are encrypted at rest. TicketFlow never stores ticket content or customer data — it reads ticket metadata, writes properties, and sends emails through HubSpot's own APIs.